As Business Operations Manager, I led company-wide improvements at Vindicia, a high-stakes payments processor handling millions in daily transactions for Adobe, Symantec, Intuit, Activision Blizzard, and the NFL.
Before AI revolutionized software development, I built the foundational skills for guiding teams and companies through major changes. I use these skills to help teams capitalize on AI's game-changing potential.
Partnered with operations teams through weekly coaching and hands-on implementation of Agile/Kanban workflows. Developed a 12-milestone progression path that helped teams build sustainable, high-performing practices.
Created an automated metrics pipeline that converted raw data from Jira, Prometheus, and other systems into an auto-populated Google Slides deck for the monthly Executive Metrics Review. This self-updating presentation drove C-level decisions across 11 critical business functions.
Overhauled mission-critical processes including production deployments, production change approvals, and incident response. Implemented customer communication protocols that ensured systematic resolution, not just documentation.
Built a unified project tracking system that revealed every team's work, roadmaps, and dependencies. For the first time, the entire organization operated with cross team visibility and future visibility.
A fundamentally stronger organization with sustainable practices, data-driven decisions, and teams empowered to excel at scale.
Past roles include Business Operations Manager at Vindicia, Program Manager at Vindicia, Program Manager at HP, System Administrator at Industrial Light & Magic, Technical Lead at SGI, Senior Programmer at SGI, QA, Technical Support. I've worked at a wide range of companies large and small.